Mike Bracken, former head of the Digital Government Service in the U.K., once said that in an analogue world, policy dictates delivery. But in a digital world, delivery informs policy.
The government, like the business, has increasingly focused on how to use innovation and even entrepreneurship to find, test, and scale new approaches to problems solving. As a result, new services can be delivered faster and with the better outcome, because they have been co-created and tested with citizens up front, creating prototypes and minimum viable products, before releasing to the public.
Experience has taught that any sector must first focus on user experience to truly understand how organisations can better perform. Applying digital technology, increasingly through data and artificial intelligence, enables new services to be delivered with high quality for more Australians. Learn business strategies ensure the new services can be delivered accessing global networks of knowledge. Sounds easy, but being successful at change is actually very difficult.
The second Crawford Forum Halftime Series featured an interactive round table discussion on what business and Government need to do in order to be successful in the 21st Century Government. The guest speakers were Professor Genevieve Bell, one of the world’s leading technologist and Professor at ANU College of Engineering and Computer Sciences and Chris Vein, Partner for Global Government Digital Transformation at PwC.
The Crawford Forum Half-Time Series is a collaboration between ANU’s Crawford Australian Leadership Forum and PwC. It is designed to connect government, business, research and civil society leaders; and to address important problems impacting the future of Australia.
Watch ’21st century government: putting citizens first’ video presentation by Chris Vein